Our FAQ's
Got questions? We’ve answered the most common ones below to help you feel confident and informed about your care.
Frequently asked questions
Do you have a practice or location I can come to instead?
No, we specialise in mobile visits. If you do not have a suitable location available, we recommend asking a trusted friend of family member if they have a suitable indoor space that you could use.
What if I need to cancel my appointment?
Appointments must be canceled at least 24 hours or more prior to your appointment time, and also within our listed office hours.
Appointments canceled less than 24 hours prior to the appointment time, or failure to be present at the treatment site at the time of the scheduled appointment, will be charged the full treatment cost.
Cancellations for NDIS appointments will be charged as per governing bodies and policies.
Please contact us for our full terms and conditions.
Do you offer bulk billing?
If you receive a referral from a GP under the Medicare system, Fleet Healthcare will process this referral for you on your behalf.
You will need to pay the full appointment fee, and the Medicare rebate will be directly deposited into your account.
You will need to pay the full appointment fee, and the Medicare rebate will be directly deposited into your account.
What payment methods do you accept?
We accept all major credit/debit cards (including Amex), cash, and private health fund cards.
For your appointment to be subsided by Medicare or covered by DVA, we require a referral from your GP.
Are you a member of the NDIS?
Yes we are! If you’re an NDIS participant and would like to receive treatment give us a call or get in touch and we’ll make sure your NDIS fund claiming runs as smoothly as possible.
What should I expect at my appointment?
Thorough assessment, high quality treatment, and prescription of a self management/exercise plan, all at your chosen location, to get you back to being the best version of yourself, as comfortably and conveniently as possible.
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Physiotherapy supports recovery from injury, enhances movement, and reduces pain through targeted exercise, manual therapy, and education.
Massage therapy alleviates muscle tension, improves circulation, and promotes relaxation through therapeutic techniques.
Podiatry addresses conditions affecting the feet, ankles, and lower limbs to improve mobility and prevent future issues.
Occupational therapy facilitates greater independence by improving the ability to perform daily tasks and participate in meaningful activities.
Exercise physiology delivers tailored exercise programs to improve physical function, manage chronic conditions, and optimise overall health.
Dietetics provides evidence-based nutritional guidance to manage health conditions, support recovery, and enhance wellbeing.
Chiropractic focuses on diagnosing and treating musculoskeletal issues – particularly of the spine – to restore function and alleviate pain.
Assistance with communication, speech clarity, language, social communication, cognitive-communication and swallowing.
Therapy assistance involves a qualified therapy assistant delivering care under the direct or indirect supervision of a registered therapist.