Fleet Healthcare Privacy Policy
At Fleet Healthcare, your privacy is important to us. We are committed to protecting the personal information you share with us and complying with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs).
This Privacy Policy outlines how we collect, use, store, and manage your personal and sensitive information when you interact with us — whether online, over the phone, in person, or via third-party platforms such as Facebook.
1. Legal Compliance
Fleet Healthcare complies with the Privacy Act 1988 (Cth), including all amendments and updates under the Australian Privacy Principles (APPs). These principles govern how we handle your personal information in a lawful, transparent, and respectful way.
2. What We Collect
The personal information we collect may include:
- Full name
- Email address and phone number
- Residential address and date of birth
- Health-related enquiries and service interests
- Referral details (e.g. GP or allied health provider)
- Information provided in contact or booking forms
- Payment or insurance details (where applicable)
We may also collect sensitive information, including health records, diagnosis information, treatment notes, and other clinical data necessary to deliver our services.
We only collect personal information that is reasonably necessary to deliver our healthcare services, and only with your knowledge and consent.
3. How We Use Your Information
We may use your information for the following purposes:
- To schedule and deliver healthcare services
- To respond to enquiries or requests
- To maintain accurate client and clinical records
- To send appointment reminders or health updates
- To process billing, insurance, or claims (if applicable)
- To improve the quality of our services via data analytics
- To manage feedback, concerns, or complaints
- To provide you with information about our services, updates, or promotions (with your consent)
We will only use your information for the purpose it was collected, or for a directly related secondary purpose that you would reasonably expect.
4. Consent & Sensitive Information
By engaging with Fleet Healthcare, you consent to the collection and handling of your personal and sensitive health information in accordance with this policy.
If we wish to use your information for marketing or promotional purposes (e.g., patient testimonials, case studies), we will obtain your explicit written consent. You may withdraw your consent at any time by contacting us.
5. Patient Consent for Social Media
From time to time, we may request permission to use photographs or videos to educate the public and promote our services. Consent is always:
- Obtained in writing via a consent form
- Voluntary and revocable at any time
- Handled in accordance with privacy laws
No personally identifying details (such as full names or addresses) will be shared publicly.
If you wish to revoke permission or have content removed, please contact: info@fleethealthcare.com
6. Data Security and Storage
We take all reasonable steps to protect the personal information we hold from misuse, loss, unauthorised access, modification, or disclosure. Your information may be stored:
- Securely on our cloud-based systems
- Within third-party systems under strict data agreements
- In password-protected and access-controlled electronic files
Where physical documents are required, they are kept in secure storage and destroyed responsibly when no longer needed.
7. Disclosure of Your Information
We will never sell your personal data. We only share your information:
- With trusted service providers (e.g., IT support, appointment platforms) bound by confidentiality agreements
- When required or authorised by law
- To protect your safety or that of others in emergency situations
8. Your Rights
You have the right to:
- Access any personal information we hold about you
- Request corrections if your details are inaccurate or outdated
- Withdraw consent for marketing or testimonial use
- Request deletion of your personal information (where lawful)
To make a request, email us at: info@fleethealthcare.com
We may require identification to process your request. All requests will be handled within a reasonable timeframe.
9. Cookies, Analytics & Tracking
Our website and digital platforms may use cookies or analytics tools (e.g., Google Analytics, Facebook Pixel) to help us understand user behaviour and improve services. These tools do not directly identify users but may capture browsing activity or device information. You can disable cookies through your browser settings.
10. Complaints or Concerns
If you have concerns about how your personal information has been handled, please contact our Privacy Officer:
Privacy Officer
Email: info@fleethealthcare.com
Address: 1 Box Rd, Office 14, Caringbah, New South Wales 2229, AU
We will investigate your concern promptly and respond in writing. If you are not satisfied with the outcome, you may escalate the complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Policy Updates
We may update this Privacy Policy as legislation or our processes change. The latest version will always be available on our website. We encourage you to review it periodically.